Cancellation & Refund
Cancellation & Refund Policy:
At Vedavi Herbal Tea, we strive to ensure your satisfaction with every purchase. If you wish to cancel your order or request a refund, please review the following policy:
Cancellation:
You may cancel your order within 24 hours of placing it. Please contact our customer service team at [insert contact information] to initiate the cancellation process.
Orders that have already been shipped cannot be canceled. In such cases, you may return the product(s) following our return policy outlined below.
We reserve the right to cancel any order if we are unable to fulfill it due to unforeseen circumstances such as stock unavailability or payment issues. In such cases, you will be notified, and a full refund will be issued.
Refund Eligibility:
Refunds will be processed for eligible products returned within 30 days of purchase.
To be eligible for a refund, the product must be unused, unopened, and in its original packaging. We reserve the right to refuse refunds for products that do not meet these criteria.
Shipping and handling charges are non-refundable, except in cases where the return is due to our error or a defective product.
Refunds will be issued to the original payment method used for the purchase.
Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for returns to ensure that the items are received by us.
Exchanges:
We currently do not offer exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.
By making a purchase on Vedavi Herbal Tea, you agree to abide by this cancellation and refund policy. If you have any questions or concerns, please don't hesitate to contact us.